Preguntas frecuentes (FAQ)
Short answers about the bot, Binance keys, balance and subscription. Detailed steps — in the guide.
¿Por qué el saldo USDT es cero?
El panel muestra USDT libre en la wallet spot de Binance. Cero = sin USDT libre en spot.
Las compras del grid requieren USDT libre en spot.
Error de acceso al exchange (401 / 403)
Binance rechazó la solicitud API. Causas habituales:
- IP whitelist — StrIM server IP not added on Binance (see guide).
- Clave caducada o eliminada.
- Faltan permisos Reading y Spot Trading.
StrIM puede pausar la estrategia. Tras corregir claves, pulsa Start.
¿Por qué el bot está inactivo?
- Estrategia en pausa — pulsa Start.
- Suscripción finalizada — renueva el acceso (pricing).
- Price did not reach DCA or TP level.
- Not enough USDT for Binance minimum order.
- API issue — see exchange access error.
¿Cómo se pagan las recompensas de referidos?
Referrer is rewarded after the invited user’s subscription payment is confirmed (current amount in dashboard and terms).
- Credited after admin confirmation.
- Withdrawal — BSC USDT (BEP-20).
- One payment — one credit.
P/L realizado y no realizado
Realized — P/L from completed sells in the journal.
Unrealized — mark-to-market of open position on the exchange.
Not a guarantee of future results.
Estado EXPIRED (suscripción finalizada)
If trial and paid period have ended, the account becomes EXPIRED:
- Start / Pause / Stop and quick start — unavailable.
- All active strategies are set to pause.
- Bot may close open positions per TP rules (wind-down) but does not open new cycles (BUY0, DCA).
- Dashboard view and payment remain available. After payment press Start.
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