Foire aux questions (FAQ)
Short answers about the bot, Binance keys, balance and subscription. Detailed steps — in the guide.
Pourquoi le solde USDT est à zéro ?
Le tableau de bord affiche l’USDT libre sur le portefeuille spot Binance. Zéro = pas d’USDT libre en spot.
Les rachats du grid nécessitent de l’USDT libre en spot.
Erreur d’accès à l’exchange (401 / 403)
Binance a rejeté la requête API. Causes fréquentes :
- IP whitelist — StrIM server IP not added on Binance (see guide).
- Key expired or deleted.
- Missing Reading and Spot Trading permissions.
StrIM may pause the strategy automatically. After fixing keys — press Start in the dashboard.
Pourquoi le bot est inactif ?
- Strategy paused — press Start.
- Subscription ended — renew access (pricing).
- Price did not reach DCA or TP level.
- Not enough USDT for Binance minimum order.
- API issue — see exchange access error.
Comment sont payées les récompenses de parrainage ?
Referrer is rewarded after the invited user’s subscription payment is confirmed (current amount in dashboard and terms).
- Credited after admin confirmation.
- Withdrawal — BSC USDT (BEP-20).
- One payment — one credit.
P/L réalisé et non réalisé
Realized — P/L from completed sells in the journal.
Unrealized — mark-to-market of open position on the exchange.
Not a guarantee of future results.
Statut EXPIRED (abonnement terminé)
If trial and paid period have ended, the account becomes EXPIRED:
- Start / Pause / Stop and quick start — unavailable.
- All active strategies are set to pause.
- Bot may close open positions per TP rules (wind-down) but does not open new cycles (BUY0, DCA).
- Dashboard view and payment remain available. After payment press Start.
Pas de réponse ?
Écrivez à support@strim.in.ua ou Telegram (lien dans le tableau de bord).